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Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer.

By: Contributor(s): Material type: TextTextLanguage: English Publisher: Englewood Cliffs, N.J. London : Prentice Hall, c1994Description: xiii, 273 p. ill. 24 cmISBN:
  • 013189630X
Subject(s): DDC classification:
  • 658.812 20
  • 658.812 20
Item type Current library Collection Call number Status Date due Barcode Item holds
Book Högskolan Väst Övre plan (3rd floor) Våning 3 658.812 Hinton Available 2001564600482
Total holds: 0

Includes bibliographical references (p. 261-263) and index.

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