Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer.
Material type: TextLanguage: English Publisher: Englewood Cliffs, N.J. London : Prentice Hall, c1994Description: xiii, 273 p. ill. 24 cmISBN:- 013189630X
- 658.812 20
- 658.812 20
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|
Book | Högskolan Väst Övre plan (3rd floor) | Våning 3 | 658.812 Hinton | Available | 2001564600482 |
Total holds: 0
Includes bibliographical references (p. 261-263) and index.