Includes bibliographical references and index

ntroduction, Can knowledge management succeed where other efforts have failed? / Margaret Wheatley -- Introduction : Strategy : compelling word, complex concept / Gordon Petrash -- Classic work : the leader's new work : building learning organizations ; Reflection on "A Leader's New Work : building learning organizations" / Peter Senge -- Developing a knowledge strategy : from management to leadership / David J. Skyrme -- Building intangible assets : a strategic framework for investing in intellectual capital / Patricia Seemann [and others] -- Knowledge sharing is a human behavior / William Ives, Ben Torrey, and Cindy Gordon -- Introduction, Sharing and building context / Bipin Junnarkar -- Classic work : theory of organizational knowledge creation ; Reflection on knowledge management from Japan / Hirotaka Takeuchi and Ikujiro Nonaka -- Knowledge management : linking theory with practice / Rüdiger Reinhardt -- Tacit knowledge, unarticulated needs, and empathic design in new product development / Dorothy Leonard -- Enabling complex adaptive processes through knowledge management / Rudy Ruggles and Ross Little -- Knowledge sharing shifts the power paradigm / Carol Willett -- From capitalizing on company knowledge to knowledge management / Michael Grundstein -- Evolution through knowledge management : a case study / Barbara Lawton -- Introduction, Metrics : separating KM fact from fiction / Edward Swanstrom -- Classic work : the Balanced Scorecard : learning and growth perspective / Robert S. Kaplan and David P. Norton -- Measuring intangibles and intellectual capital / Karl-Erik Sveiby -- New measures for a new era / Laurie J. Bassi and Mark E. Van Buren -- Managing organizational knowledge by diagnosing intellectual capital / Nick Bontis -- Knowledge sharing metrics for large organizations / Lawrence Lock Lee