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Information technology, organisations and people : transformations in the UK retail financial service sector / Jeff Watkins.

By: Material type: TextLanguage: English Series: Routledge advances in management and business studies ; 6Publisher: London : Routledge, 1998Description: x, 257 s. ill. 24 cmISBN:
  • 0415181658
Subject(s): DDC classification:
  • 332.10941 21
Other classification:
  • Bv
  • Qaeb-e
Contents:
1.; Background to the research --; 2.; UK retail financial services and today's business challenge --; 3.; Business and IT trends in retail banking, mortgage lending, life and general insurance --; 4.; Analysing stages of IT development --; 5.; Towards integration and business process redesign --; 6.; Technology for transformation --; 7.; Managing the IT function --; 8.; Management strategies --; 9.; New structures for transformation --; 10.; Structural transitions and the impact of knowledge-intensity --; 11.; Effects on clerical workers --; 12.; Effects on professionals --; 13.; Effects on senior and middle managers --; 14.; Effects on motivation and reward systems
Summary: Based on a series of surveys from 1990 to 1996 sponsored by IBM, the Britannia Building Society and KPMG, examines information technology in the organization and its potential role in transforming retail financial services in the UK.
Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Book Högskolan Väst Entréplan / Entrance floor 332.1 Watkins Available 2317308600556
Total holds: 0

Includes bibliographical references and index

1.; Background to the research --; 2.; UK retail financial services and today's business challenge --; 3.; Business and IT trends in retail banking, mortgage lending, life and general insurance --; 4.; Analysing stages of IT development --; 5.; Towards integration and business process redesign --; 6.; Technology for transformation --; 7.; Managing the IT function --; 8.; Management strategies --; 9.; New structures for transformation --; 10.; Structural transitions and the impact of knowledge-intensity --; 11.; Effects on clerical workers --; 12.; Effects on professionals --; 13.; Effects on senior and middle managers --; 14.; Effects on motivation and reward systems

Based on a series of surveys from 1990 to 1996 sponsored by IBM, the Britannia Building Society and KPMG, examines information technology in the organization and its potential role in transforming retail financial services in the UK.