Information technology, organisations and people : transformations in the UK retail financial service sector / Jeff Watkins.
Material type:
- 0415181658
- 332.10941 21
- Bv
- Qaeb-e
Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|
Book | Högskolan Väst Entréplan / Entrance floor | 332.1 Watkins | Available | 2317308600556 |
Includes bibliographical references and index
1.; Background to the research --; 2.; UK retail financial services and today's business challenge --; 3.; Business and IT trends in retail banking, mortgage lending, life and general insurance --; 4.; Analysing stages of IT development --; 5.; Towards integration and business process redesign --; 6.; Technology for transformation --; 7.; Managing the IT function --; 8.; Management strategies --; 9.; New structures for transformation --; 10.; Structural transitions and the impact of knowledge-intensity --; 11.; Effects on clerical workers --; 12.; Effects on professionals --; 13.; Effects on senior and middle managers --; 14.; Effects on motivation and reward systems
Based on a series of surveys from 1990 to 1996 sponsored by IBM, the Britannia Building Society and KPMG, examines information technology in the organization and its potential role in transforming retail financial services in the UK.