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Service quality : new directions in theory and practice / editors Roland T. Rust, Richard L. Oliver
Material type:
TextPublication details: Thousand Oaks, Calif. : Sage, 1994Description: ix, 289 s. : diagr., tabISBN: - 0-8039-4919-7 (inb.) ;
- 0-8039-4920-0 (hft.) ;
- 658.812 20
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Book | Högskolan Väst Övre plan / Upper floor | 658.812 Service | Available | 201093960041F |
Total holds: 0