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The brave new service strategy : aligning customer relationships, market strategies, and business structures / Barbara A. Gutek and Theresa Welsh
Material type:
TextPublication details: New York : AMACOM, cop. 2000Description: 316 sISBN: - 0-8144-0527-4 (inb.) ;
- 658.812 21
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| Book | Högskolan Väst Övre plan / Upper floor | 658.812 Gutek | Available | 6005320008730 |
Total holds: 0