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The brave new service strategy : aligning customer relationships, market strategies, and business structures / Barbara A. Gutek and Theresa Welsh

By: Contributor(s): Material type: TextTextPublication details: New York : AMACOM, cop. 2000Description: 316 sISBN:
  • 0-8144-0527-4 (inb.) ;
Subject(s): DDC classification:
  • 658.812 21
Item type Current library Collection Call number Status Date due Barcode Item holds
Book Högskolan Väst Övre plan (3rd floor) Våning 3 658.812 Gutek Available 6005320008730
Total holds: 0

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