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Benchmarking : the search for industry best practices that lead to superior performance / Robert C. Camp.

By: Material type: TextTextLanguage: English Publisher: Milwaukee, Wis. Quality Press ; White Plains, N.Y. Quality Resources, cop. 1989Description: xv, 299 s. ill. 24 cmISBN:
  • 0873890582
  • 0527916358
Subject(s): DDC classification:
  • 658.4 19
Other classification:
  • Qba
  • Qbiab
Contents:
1. Introduction -- 2. Why benchmark? -- 3. What to benchmark -- 4. Identifying comparative companies -- 5. Data collection methods -- 6. Determining the current competitive gap -- 7. Projecting future performance -- 8. Communicating benchmark findings -- 9. Establishing functional goals -- 10. Developing action plans -- 11. Implementing specific actions and monitoring progress -- 12. Recalibrating -- 13. Beyond benchmarking
Holdings
Item type Current library Call number Status Barcode
Book Högskolan Väst Övre plan / Upper floor 658.47 Camp Available 2003718600449
Total holds: 0

1. Introduction -- 2. Why benchmark? -- 3. What to benchmark -- 4. Identifying comparative companies -- 5. Data collection methods -- 6. Determining the current competitive gap -- 7. Projecting future performance -- 8. Communicating benchmark findings -- 9. Establishing functional goals -- 10. Developing action plans -- 11. Implementing specific actions and monitoring progress -- 12. Recalibrating -- 13. Beyond benchmarking