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Benchmarking : the search for industry best practices that lead to superior performance / Robert C. Camp.

By: Material type: TextLanguage: English Publisher: Milwaukee, Wis. Quality Press ; White Plains, N.Y. Quality Resources, cop. 1989Description: xv, 299 s. ill. 24 cmISBN:
  • 0873890582
  • 0527916358
Subject(s): DDC classification:
  • 658.4 19
Other classification:
  • Qba
  • Qbiab
Contents:
1. Introduction -- 2. Why benchmark? -- 3. What to benchmark -- 4. Identifying comparative companies -- 5. Data collection methods -- 6. Determining the current competitive gap -- 7. Projecting future performance -- 8. Communicating benchmark findings -- 9. Establishing functional goals -- 10. Developing action plans -- 11. Implementing specific actions and monitoring progress -- 12. Recalibrating -- 13. Beyond benchmarking
Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Book Högskolan Väst Övre plan / Upper floor 658.47 Camp Available 2003718600449
Total holds: 0

1. Introduction -- 2. Why benchmark? -- 3. What to benchmark -- 4. Identifying comparative companies -- 5. Data collection methods -- 6. Determining the current competitive gap -- 7. Projecting future performance -- 8. Communicating benchmark findings -- 9. Establishing functional goals -- 10. Developing action plans -- 11. Implementing specific actions and monitoring progress -- 12. Recalibrating -- 13. Beyond benchmarking