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Customer retention : an integrated process for keeping your best customers / Michael W. Lowenstein
Material type:
TextPublication details: Milwaukee, Wis. : ASQC Quality Press, cop.1995Description: xxi, 179 s. : diagr. ; 24 cmISBN: - 0-87389-257-7
- 658.812 22
- 658.8 12 20
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| Book | Högskolan Väst Övre plan / Upper floor | 658.812 Lowenstein | Available | 2001696600468 |
Total holds: 0
Includes bibliographical references (p. 165-171) and index.