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Process innovation : reengineering work through information technology / Thomas H. Davenport.

By: Contributor(s): Material type: TextTextLanguage: English Publisher: Boston, Mass. Harvard Business School Press [for] Ernst & Young, Center for Information Technology and Strategy, 1993Description: x, 337 s. illISBN:
  • 0875843662
Subject(s): DDC classification:
  • 338.064 23/swe
Other classification:
  • Qbi
  • Qbaa
  • Bv
  • Qbiab
Contents:
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational?and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process?and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service?development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research --?Appendix B: The origins of process innovation
Holdings
Item type Current library Call number Status Barcode
Book Högskolan Väst Entréplan / Entrance floor 338.064 Davenport Available 6005320009377
Total holds: 0

Boston, Mass., Harvard Business School Press, 1993, 337 s. ; ISBN 0875843662

The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational?and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process?and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service?development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research --?Appendix B: The origins of process innovation

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