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Process innovation : reengineering work through information technology / Thomas H. Davenport.

By: Contributor(s): Material type: TextLanguage: English Publisher: Boston, Mass. Harvard Business School Press [for] Ernst & Young, Center for Information Technology and Strategy, 1993Description: x, 337 s. illISBN:
  • 0875843662
Subject(s): DDC classification:
  • 338.064 23/swe
Other classification:
  • Qbi
  • Qbaa
  • Bv
  • Qbiab
Contents:
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational?and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process?and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service?development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research --?Appendix B: The origins of process innovation
Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Book Högskolan Väst Entréplan / Entrance floor 338.064 Davenport Available 6005320009377
Total holds: 0

Boston, Mass., Harvard Business School Press, 1993, 337 s. ; ISBN 0875843662

The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational?and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process?and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service?development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research --?Appendix B: The origins of process innovation

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