Kvalitet i banktjänster : privatkunders upplevda problem med banktjänster : en studie med hjälp av kritisk-händelse-metoden = [Quality in banking services] : [problems in banking services experienced by private customers] : [a study with the aid of the critical incident technique] / Morten J S Olsen.
Material type:
TextLanguage: Swedish Summary language: English Publisher: Stockholm : Univ. Karlstad : Centrum för tjänsteforskning (CTF, 1992Manufacturer: Edsbruk : Akademitr.Description: [14], 419 s. tab. 25 cmISBN: - 9171530525
- [Quality in banking services] [Parallel title]
- 332.1 22 (machine generated)
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Book | Högskolan Väst Entréplan / Entrance floor | 332.1 Olsen | Available | 6005320009541 |
Även utg. som: Forskningsrapport / Högskolan i Karlstad ; 92:2
Diss. Stockholm : Univ.
Med sammanfattning på engelska