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Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

By: Contributor(s): Material type: TextTextLanguage: English Publisher: New York : Free Press, cop. 1990Description: 226 s. illISBN:
  • 0029357012
  • 1439167281
  • 9781439167281
Subject(s): DDC classification:
  • 658.812 22
Other classification:
  • Qblb
  • Qblbmd
Holdings
Item type Current library Call number Status Barcode
Book Högskolan Väst Övre plan / Upper floor 658.812 Zeithaml Available 6005320011774
Total holds: 0

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