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Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
Material type:
TextLanguage: English Publisher: New York : Free Press, cop. 1990Description: 226 s. illISBN: - 0029357012
- 1439167281
- 9781439167281
- Tjänstekvalitet
- Marknadsföring
- Service management
- Konsumentforskning
- Konsumentforskning
- Kvalitetskontroll
- Tjänstekvalitet
- Marknadsföring -- Tjänster
- Service industries -- Quality control -- Mathematical models
- Marketing
- Service industries - Quality control
- Service industries - Quality control
- Quality control
- Customer service
- Service quality
- 658.812 22
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|
| Book | Högskolan Väst Våning 3 | Våning 3 | 658.812 Zeithaml | Available | 6005320011774 |
Total holds: 0
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