Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
Material type:
- 0029357012
- 1439167281
- 9781439167281
- Tjänstekvalitet
- Marknadsföring
- Service management
- Konsumentforskning
- Konsumentforskning
- Kvalitetskontroll
- Tjänstekvalitet
- Marknadsföring -- Tjänster
- Service industries -- Quality control -- Mathematical models
- Marketing
- Service industries - Quality control
- Service industries - Quality control
- Quality control
- Customer service
- Service quality
- 658.812 22
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|
Book | Högskolan Väst Våning 3 | Våning 3 | 658.812 Zeithaml | Available | 6005320011774 |
Total holds: 0
ekon