Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R. Bhote
Material type: TextSeries: AMA management briefingPublication details: New York : American Management Association, 1996Description: 148 s. : illISBN:- 0-8144-2362-0 ;
- 658.812 20
- 658.8 12 20
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|
Book | Högskolan Väst Övre plan (3rd floor) | Våning 3 | 658.812 Bhote | Available | 6005320008785 |
Total holds: 0