Includes bibliographical references and index.

Decision making, problem solving, and critical thinking : requisites for successful leadership and management -- Classical views of leadership and management -- Twenty-first century thinking about leadership and management -- Ethical issues -- Legal and legislative issues -- Patient, subordinate, and professional advocacy -- Operational and strategic planning -- Planned change -- Time management -- Fiscal planning -- Career development -- Organizational structure -- Understanding organizational, political, and personal power -- Organizing patient care -- Employee recruitment, selection, and indoctrination -- Staff development -- Staffing needs and scheduling policies -- Creating a motivating climate -- Organizational, interpersonal, and group communication -- Delegation -- Managing conflict -- Understanding collective bargaining, unionization, and employment laws -- Quality control -- Performance appraisal -- Problem employees.