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Empowered : unleash your employees, energize your customers, and transform your business / by Josh Bernoff and Ted Schadler.
Material type:
TextLanguage: English Publisher: Boston, Mass. Harvard Business Press, cop. 2010Description: 252 sISBN: - 9781422155639
- Technological innovations -- Management
- Business enterprises -- Technological innovations
- Customer services -- Technological innovations
- Online social networks -- Economic aspects
- Sociala nätverk online -- ekonomiska aspekter
- Kundorientering -- Tekniska innovationer
- Tekniska innovationer -- ledning och organisation
- Företag -- Tekniska innovationer
- Customer orientation -- technological innovation
- Technological innovation -- management
- Online social networks
- 658.4038 22
Contents:
Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the hero compact -- Is your company ready for HEROes? -- Leading and managing heroes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Book | Högskolan Väst Övre plan / Upper floor | 658.4038 Bernhoff | Available | 6004300024451 |
Total holds: 0
Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the hero compact -- Is your company ready for HEROes? -- Leading and managing heroes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered