Includes bibliographical references and indexes.

Machine generated contents note: ch. One An Introduction to Nonprofit Organizations and Volunteers / Michael W. Kramer -- Section One Executive Director Dilemmas: Change, Collaboration, and Crisis -- ch. Two Leading Change: An Examination of Communication Practices Aimed at Organizational Change / Elizabeth A. Williams -- ch. Three Can This Collaboration Be Saved? / Claudia Petrescu -- ch. Four Splitting the Baby: Collaborative Decision Making in Interpersonal and Organizational Crisis / Tim Huffman -- ch. Five (Not) Fulfilling the Promise: Susan G. Komen for the Cure in Crisis / R. Nicholas Gerlich -- Section Two Staff Challenges: Stress, Ethics, and Dissent -- ch. Six "I Don't Know Where My Job Ends": Workplace Stress and Social Support in Domestic Violence Prevention / Adrianne Kunkel -- ch. Seven Stress and Burnout in a Small Nonprofit Organization / John Oetzel -- ch. Eight Challenges in Volunteer Management: Does It Really Have to Be This Hard? / Lacy G. McNamee -- ch. Nine The Ethics of Marketing the Marginalized: A Case Study of Heifer International / Robin Patrie Clair -- ch. Ten "True Believer's "Blues: Betrayal, Hypocrisy, and Mission Drift in Nonprofit Work / Sherianne Shuler -- Section Three Boards of Directors: Managing Roles, Decisions, and Stakeholders -- ch. Eleven Joining a New Nonprofit Board of Directors: Beginning with the Strategic Plan / Alan Hansen -- ch. Twelve Hope for the Future / Joanne M. Marshall -- ch. Thirteen Meeting Madness / Jessica Katz Jameson -- ch. Fourteen The Choice / Michael W. Kramer -- ch. Fifteen To Participate or Not to Participate: Parents, Teachers, and Students in a Geographically Dispersed High School / Michelle T. Violanti -- Section Four Volunteer Experiences: Motivation, Identity, and Balance -- ch. Sixteen Really Helping? Understanding Volunteerism in a Tornado Relief Effort / Alaina C. Zanin -- ch. Seventeen Facing Identity Questions during Organizational Change / Jane Stuart Baker -- ch. Eighteen Communicating Commitment: Volunteer Retention at Parents First / Kirstie McAllum -- Section Five International Volunteering: Training, Acculturation, and Identity -- ch. Nineteen Cross-Cultural Engagement and the Effectiveness of Overseas NPOs: Peace Corps Volunteers in Gambia / May Hongmei Gao -- ch. Twenty Learning by Doing: Medical Volunteerism in India / Christopher J. Koenig -- Section Six Fundraising as a Profession: Socialization and Loyalty -- ch. Twenty-One The New Girl / Jessica Martin Carver -- ch. Twenty-Two Working Hard for Less Money?: Fundraisers, Loyalty, and Employee Retention / Jessica M. Rick -- Section Seven Corporate Partners: Employee Giving and Volunteering at Work -- ch. Twenty-Three Employee Volunteerism Programs and Community Engagement: Commitment, Identification, and Impact / Steven K. May -- ch. Twenty-Four Discursive Closure in Workplace Giving: Is There a Better Way to Encourage Charitableness at Work? / Jennifer Mize Smith -- Section Eight Client Connections: Serving Stigmatized Out-Groups -- ch. Twenty-Five Social Media and Online Gaming: Strengthening Ties between Donors and Clients / Ganer L. Newman -- ch. Twenty-Six Volunteering with the Unemployed in the Age-Old Search for Work / Angela N. Gist.

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